Welcome Letter


First of all, let me thank you for taking the time to look at this fantastic opportunity to come and work with the Executive Team at Cartrefi Conwy. You will be helping to implement our new business plan “Innovate”. (A copy of the Executive Summary is available to download on this website). I hope you find it informative and exciting and it helps to convince you this is a job you want to get your hands on. To be truthful these jobs do not come along every day of the week, so this should be considered as “the chance of a lifetime”.

So, what are we looking for?

  • Someone who believes in helping to create an organisation that has natural leaders in every section of the business;
  • Someone who is committed to delivering great customer experience, as close to the” front line” as possible;
  • Someone who will ensure colleagues are empowered to make good decisions based on what`s best for the customer, our Partners or the community at large and not based on stringent procedures and what the computer says;
  • Strategic thinkers at a very operational level.

We want to create real talent in the business at all levels, so in time they will be capable of challenging for the top job here with us or in the wider housing sector.

We may need to reward our colleagues in a different way, not just based on their “job size” , for example on their impact on customer satisfaction scores across the group, or whether we have achieved greater value and gained “preferred partner” status in our commercial activities and dramatically increased our margins.

Coupled with this is the challenge to deliver exceptional service delivery within the working restrictions due to COVID19, which in themselves have forced us to think, work and approach our business objectives in different ways.

I hope this application pack provides you with a good introduction to what we are looking for: an individual that can get results by collaboration, sign posting and gentle persuasion. A person who values relationships and networking, a person who is as passionate about delivering change within a specific time frame, so pace will be essential.

So, if you think you can hold your own within a highly professional and dedicated leadership team, and meet our expectations, then please apply!


Andrew Bowden
Prif Weithredwr / Group Chief Executive

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